Ordering and Shipping Information

Thank you for shopping at www.gknives.com    WE SHIP WORLDWIDE

The price you see is the price you pay on the knife. If you are located in Canada/Bill To/Ship To Canada, it will be in Canadian funds. If located in the USA, Bill To/Ship To the USA, it will be in US funds. Any applicable taxes are determined based on destination address.

• PAYMENT

Payment Options: VISA OR MC, or EFT or Paypal by request (no American Express).

Credit Card: Your credit card will only be charged the day it ships. Visa or Mastercard credit cards only (no AMEX).

Basic Shipping Times once it leaves the factory:

Within CANADA: appromiately 2 weeks or less to most destinations

To the USA: approx 2 weeks -pending customs

INTERNATIONAL:  approx 1-3 weeks-pending customs  Be Sure the items you order are allowed into your country. Packages refused will not be refunded shipping.

For faster service, make note in the Comment Box the date you need it by,  or email us or call us immediately before your order has been processed and a faster/more expensive shipping option price can be obtained.

All FLAT RATES guesstimates provided are for Canada Post Expedited, which is generally the cheapest for shipping.

The flat rate guesstimate is Canada Post Expedited Parcel Post Insured. Once the parcel is packed/weighed/submitted to Canada Post your ACTUAL shipping charge will be added to your order, sometimes lower, sometimes higher, the quote is just to give you an idea. All orders are shipped insured and traceable.

Tracking Number: You will be emailed a TRACKING NUMBER the day the shipment has been processed so that you can track the package. Once you have your tracking number, you can track your parcel at www.canadapost.ca.

Turnaround: Under normal conditions, orders are usually shipped out within days if in stock; however if you are in a rush or need by a certain date, get in contact with us incase we are out of stock etc.   If items are CUSTOM or Out Of Stock, additional time will be required. Check your spam or junk folders for any emails including an email with your tracking number from the postal service.

Rush orders: If you are in a rush to receive an item, it is best to call in your order.  If you do order online, make note in the Comments box that you need the item by a certain date and one of the staff will get back to you with a rush shipping charge quote as shipping will definitely be higher. Staff would also have to check to see if we even have the item in stock or if it would have to be made up.  Usually rush shipments go Expresspost, UPS or Fedex Courier.

If you need to contact us, please email This email address is being protected from spambots. You need JavaScript enabled to view it.  or call our Toll Free number during regular business hours: 1-888-756-4837

• RETURNS

Return Info: No refunds on shipping charges.  Returns/exchanges on new first quality unused items only.  No returns/exchange on Final Sale items such as seconds or discontinued items sold at a discount.  If items come back as "Refused" or "Undeliverable", a restocking fee may apply and new shipping charges will apply if resending it.

• If sending back from USA or International: All parcels must be clearly marked on the outside/customs papers "Goods being Returned to Manufacturer/Free Domicile" to avoid duty and tax being deducted from your return.  Collect or CODs at the border will be refused.  Items may be subject to a restocking fee.  The invoice must accompany the return. If returning for a warranty issue, please follow the instructions on the Lifetime Limited Warranty sheet that came with your purchase.

TAXES

Taxes are charged depending on the destination of shipment. Taxes are charged based on province.

There are no taxes charged on orders leaving Canada.

Please note: We cannot start a claim until the item has been lost/missing for 30 days according to Canada Post. Any claims for missing, lost or damaged packages should be initiated within 45 business days.  All packages are shipped insured so if you did not receive your parcel Canada Post will do an investigation and will cover the cost of a new shipment or a refund if found to be lost/stolen.